Privacy Policy

Lodestone LLC ("Lodestone IQ," "we," "us," or "our") operates lodestoneiq.com and related services. This Privacy Policy explains how we collect, use, and protect information about you when you use our website and services.

Information We Collect

We collect information you provide directly and information generated through your use of our services:

• Contact and account information: Name, email address, company name, and other details you submit via forms, intake questionnaires, or direct correspondence.
• Payment information: Billing details processed through Stripe. We do not store credit card numbers — Stripe handles all payment data under their own privacy policy and PCI-DSS compliance.
• Usage data: Pages visited, time on site, referring URLs, browser type, and device information collected via standard server logs and analytics.
• AI visibility score requests: Domain names and email addresses submitted through our free score tool.

How We Use Your Information

• To deliver the services you've purchased (intelligence briefs, audits, monitoring reports)
• To communicate with you about your account, deliverables, and service updates
• To improve our products and understand how customers use our services
• To send marketing communications (you may opt out at any time)
• To comply with legal obligations

Third-Party Services

We use the following third-party services that may process your data:

• Stripe — payment processing (stripe.com/privacy)
• Cloudflare — hosting, CDN, and security (cloudflare.com/privacypolicy)
• Google Analytics — site analytics
• Anthropic, OpenAI, Perplexity — AI inference used to generate intelligence content (domain names and query data may be processed; no personal data is sent to these providers)

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your data at any time by contacting us at [email protected].

Cookies

Our website uses cookies and similar technologies for analytics and functionality. You may disable cookies in your browser settings, though some features may not function properly as a result.

Data Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at [email protected].

Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post changes on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact

For privacy questions or requests:
Lodestone LLC
[email protected]